All we ask is that you provide some proof or documentation verifying your purchase.
If you do NOT currently have a working installation of EyeTV, we would be happy to issue you a new activation key. Once we have this file, we will see what we can do to retrieve your key. Use the Easy > Backup Preferences command, and then send the zip file that is created to us. You can download and find instructions for EyeTV Reporter here: If you get an email response that says your key is not yet available, then please contact us with the following details. We will send you back your activation key via email, if it is in the above mentioned database. Please try the following link, and enter your email address: EyeTV will not install on any Mac running less than Mac OS 10.4.Geniatech has a database that stores keys purchased through Geniatech’s online store as well as keys used to register any Geniatech product. This is different from your proof-of-purchase code or the serial number printed on the tuner – neither will work as an activation key. Your EyeTV key is a 26 digit string of letters and numbers. If you are still unable to input this information, please send the key or a scan/photo of the activation key card to Geniatech Support so we can assist. If you updated to EyeTV 3 by mistake, please reinstall EyeTV 2. Please also note that EyeTV 2 activation keys will not work with EyeTV 3.
Please note that the key provided with this article is for example purposes only and is not valid. Please note that all EyeTV keys should include one block of five letters and/or numbers, followed by three more blocks of seven characters. See below for an example of an EyeTV 3 key that has been decoded into its constituent parts. If in doubt, compare this character to the V in EyeTV printed above the key. U’s are flat-bottomed, while V’s are pointed. Please carefully check and recheck to be sure you are not using any O’s or Zeros in activation keys – the closest character is D. Most EyeTV installations that fail during the key input phase do so due to user input errors.
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